Best Practices for Digital Services - Shared screen with speaker view
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Learn more about Safety Net at TechSafety.org
You can find the entire Digital Services Toolkit at www.TechSafety.org/digital-services-toolkit
Our Texting Best Practices guide is at www.TechSafety.org/text-best-practices
Our Chat Best Practices guide is at www.TechSafety.org/chat-best-practices
Read more Principles for Best Practices at www.TechSafety.org/best-practice-principles
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Keep those chats rolling!
We text shelter residents through our back up phone
you were breaking up slightly
We use google voice for appointment and let them know about the risks upfront
Google voice came up
Yeah - Google Voice…
Thank you Rachel -
Corbin, there is a comment about legal services
We allow clients to reach out to us on social media, including facebook and instagram,as well
Appreciate what you just said about working with participants where they are at. We use text a lot with ongoing participants - but many of them are not tech literate - and use text just because that is easy - but not secure. We have concerns about continuing to use text - when we know its not safe + that abuser has hacked phone & computer - even though participant can't cope with figuring something else out.
Resource available at: https://www.techsafety.org/data-breach-response-policiesData Breach Response Policies Webinar - register at https://ta2ta.org/webinars/registration/data-breaches-victim-service-providers-considerati.html
There is a an online chat Q&A
I’ll get the Q & A
Corbin and toby, how do you want to deal with that?
The social media comment I’d like to address by the end, if Corbin doesn’t sooner
I’d also like to highlight the comment from Rox about meeting survivors where they are at.
Did my audio get better Ian?
It is in and out
are you wired?
Learn more about Confidentiality and Privilege at www.TechSafety.org/privilege-primer
We have an ongoing policy reviews on how long & how much to retain email & text communication with longer term participants for purposes of advocacy. I have had to put together an advocacy history as far back as 3 yrs. We try to support participants in keeping track of their own history - but find that practically speaking that rarely works out.
See our guide to Choosing a Vendor at www.TechSafety.org/choosing-a-vendor
Corbin after you answer this - can you private chat Leanne about their question on forms - maybe ask them to follow up by email later?
Hi Leanne - you can reach out to us about your specific needs related to keeping information private at email@example.com
Thanks - it would really help to connect via phone - I have been chewing on tech safey for a couple of years now.
Absolutely, Rox! We look forward to hearing from you and helping think through strategies that help advocates do their jobs and support survivors in maintaining their privacy and safety. Glad to know you’ve been thinking about how tech safety plays into your work!
Was my audio better that last time i spoke?
i’ve switched to my phone
(don’t currently have a wired option at my house)
it sounded better to me
I love how phone issues always happen at the best possible time...
hahaha yes - and trying to get into zoom over my phone was quite the adventure mid-webinar
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The link to our Digital Services Toolkit is: www.TechSafety.org/digital-services-toolkit
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