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Best Practices for Digital Services - Shared screen with speaker view
TOBY SHULRUFF
32:52
safetynet@nnedv.org
Ian Harris
35:04
Learn more about Safety Net at TechSafety.org
C St
36:05
Thanks Rachel!!
Ian Harris
37:28
You can find the entire Digital Services Toolkit at www.TechSafety.org/digital-services-toolkit
Ian Harris
40:09
Our Texting Best Practices guide is at www.TechSafety.org/text-best-practices
Ian Harris
47:07
Our Chat Best Practices guide is at www.TechSafety.org/chat-best-practices
Ian Harris
49:13
Read more Principles for Best Practices at www.TechSafety.org/best-practice-principles
TOBY SHULRUFF
51:41
sorry!
TOBY SHULRUFF
52:23
Remember to select “All panelists and attendees” when you chat
Ian Harris
52:24
Keep those chats rolling!
Jocelyn Martinez
53:13
We text shelter residents through our back up phone
Ian Harris
53:14
Thanks, Kenya!
TOBY SHULRUFF
53:33
you were breaking up slightly
Caleb Luther
53:40
We use google voice for appointment and let them know about the risks upfront
Ian Harris
53:57
Google voice came up
TOBY SHULRUFF
54:23
Yeah - Google Voice…
TOBY SHULRUFF
54:29
Thank you Rachel -
Ian Harris
56:05
Corbin, there is a comment about legal services
Caleb Luther
58:01
We allow clients to reach out to us on social media, including facebook and instagram,as well
Rox Lindbert
58:30
Appreciate what you just said about working with participants where they are at. We use text a lot with ongoing participants - but many of them are not tech literate - and use text just because that is easy - but not secure. We have concerns about continuing to use text - when we know its not safe + that abuser has hacked phone & computer - even though participant can't cope with figuring something else out.
Ian Harris
59:45
Resource available at: https://www.techsafety.org/data-breach-response-policiesData Breach Response Policies Webinar - register at https://ta2ta.org/webinars/registration/data-breaches-victim-service-providers-considerati.html
Ian Harris
01:00:22
There is a an online chat Q&A
TOBY SHULRUFF
01:00:36
I’ll get the Q & A
Ian Harris
01:00:40
Corbin and toby, how do you want to deal with that?
Ian Harris
01:00:44
thanks
TOBY SHULRUFF
01:01:07
The social media comment I’d like to address by the end, if Corbin doesn’t sooner
TOBY SHULRUFF
01:04:11
I’d also like to highlight the comment from Rox about meeting survivors where they are at.
C St
01:09:48
Did my audio get better Ian?
Ian Harris
01:12:07
It is in and out
Ian Harris
01:12:19
Corbin
Ian Harris
01:12:25
are you wired?
Ian Harris
01:13:02
Learn more about Confidentiality and Privilege at www.TechSafety.org/privilege-primer
Rox Lindbert
01:13:43
We have an ongoing policy reviews on how long & how much to retain email & text communication with longer term participants for purposes of advocacy. I have had to put together an advocacy history as far back as 3 yrs. We try to support participants in keeping track of their own history - but find that practically speaking that rarely works out.
Ian Harris
01:25:04
See our guide to Choosing a Vendor at www.TechSafety.org/choosing-a-vendor
TOBY SHULRUFF
01:29:27
Corbin after you answer this - can you private chat Leanne about their question on forms - maybe ask them to follow up by email later?
C St
01:29:50
sure thing
TOBY SHULRUFF
01:30:02
safetynet@nnedv.org
C St
01:30:20
Hi Leanne - you can reach out to us about your specific needs related to keeping information private at safetynet@nnedv.org
Rox Lindbert
01:30:41
Thanks - it would really help to connect via phone - I have been chewing on tech safey for a couple of years now.
C St
01:32:11
Absolutely, Rox! We look forward to hearing from you and helping think through strategies that help advocates do their jobs and support survivors in maintaining their privacy and safety. Glad to know you’ve been thinking about how tech safety plays into your work!
C St
01:32:59
Was my audio better that last time i spoke?
C St
01:33:04
i’ve switched to my phone
C St
01:33:23
(don’t currently have a wired option at my house)
Ian Harris
01:33:45
it sounded better to me
C St
01:33:53
tx
Ian Harris
01:34:17
I love how phone issues always happen at the best possible time...
C St
01:34:48
hahaha yes - and trying to get into zoom over my phone was quite the adventure mid-webinar
Ian Harris
01:37:06
Spotty-Auddy
Ian Harris
01:57:36
Please fill out the evaluation at www.SurveyMonkey.com/r/2VHZYMG
Ian Harris
01:57:54
The link to our Digital Services Toolkit is: www.TechSafety.org/digital-services-toolkit
C St
01:58:22
Email us with any questions at safetynet@nnedv.org!